I created this Job Aid to make information more accessible to the managers (learners).  This lesson can be used a number of ways:

  1. As a stand-alone source of handbook information with the addition of best practices.
  2. As a course which can include a pre and post-test to track engagement. The pre-test would allow those who already know how to manage underperformance from start to finish to exempt the course. For those who don’t, the pre-test is an opportunity to preview key information.
  3. It can be used as a blended/flipped lesson. The managers would view the explainer before the live training session, freeing the instructor to spend time turning this abstract information into concrete experiences with role play, or 360 walk-throughs simulation of the process led by the learners, or a “when it goes right/wrong” discussions.
  4. All of the above
My Contribution

While I was researching the the Learning and Development goals of GitLab, I came across a Underperformance training video that inspired this ILT. I created this to increase the chance of the Managers walking away confident in efficiently executing Underperformance Management Process after having practiced going through the Process with support in a blended experience. In addition to getting immediate feedback from the trainer on applying the skills presented in the session, the Managers get to use the face-to-face time to sharpen each other’s skillset by sharing their personal experiences, best practices, and previous learning experiences (bad decisions). This ILT can follow a required read over of the handbook, a review of the Digital Job Aid for Underperformance, or after viewing an e-lesson covering the topic.

My Contribution

Program Management Artifacts